If the product is defective in any way or has a fault, a replacement or refund will be made as long as the product is in the same condition as dispatched and it is within seven days with the sales ticket and in the original packaging. Please note that you should check all wallpaper products for faults before and during hanging. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge. We also always recommend that you order a sample first to avoid any confusion regarding colour, scale of pattern, finish etc. In the event of a fault, please email us with the details to sales@alexanderinteriorsltd.co.uk If you are returning any products, please send them to: Alexander Interiors Limited, Attention Returns Department, The Old Barn, Ipsden, Wallingford, Near Henley-on-Thames , Oxfordshire OX10 6AF. (This is our address for returns and any other communication).
In the event that an order has been placed and you wish to cancel before dispatch has occurred we reserve the right to charge a handling/re-stocking fee to cancel the order which is normally 25% of the value. In this circumstance we can only consider a cancellation if we receive written correspondence by email to sales@alexanderinteriorsltd.co.uk within 24 hours of the order being placed.
Whilst we aim to show real time information on items stock levels in line with our 3 to 5 working day deliver times there are instances when an item might become out of stock/in production between us receiving your order and processing it. If this circumstance occurs we will notify you immediately with the expected delivery time for the item, at which point you will be given the option to continue with your order or amend/cancel your order. Normally once we have ordered from a batch that is in production there is a manufacturer’s production time frame that is outside of our standard delivery times and If we don't receive written confirmation of your request to cancel an order within seven days from the date of the order placement we will no longer be able to offer a cancellation in these circumstances..
Unfortunately, we only accept returns if there is a fault with your product(s). We cannot accept returns if you decide to change your mind once your product has been ordered or dispatched.
Made to measure curtains, accessories and handmade furniture are all manufactured to customer's requirments therefore we cannot accept any cancellations or alterations and we are unable to offer refunds once your order has been placed and manufacture of such items has commenced.
Damaged goods during shipping/transit are not classed as faulty and are covered by shipping/transit insurance for repair.
To order a sample for wallpaper or fabric please click the button below.
